Shipping Policy

Last updated: August 17, 2026

At VymerCycling, we carefully prepare each order to ensure it arrives in the best condition. This Shipping Policy describes the times, costs, and conditions applicable to the shipment of your orders.

Shipping Area

We currently ship to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla, and the rest of the European Union. If your shipping address is outside these areas, please contact us before placing your order to confirm if we can deliver your gear.

Preparation Time

Orders are prepared within 24-48 business hours from payment confirmation. This period may be slightly extended during special campaigns, sales, or new collection launches; in such cases, we will indicate it prominently in the store.

Estimated Delivery Times

Mainland Spain: 2-4 business days after order preparation.
Balearic Islands: 3-5 business days.
Canary Islands, Ceuta, and Melilla: 5-10 business days. These shipments may be subject to customs procedures and local taxes or duties, which are the responsibility of the recipient.
Rest of the European Union: 3-7 business days.

These times are estimates and do not include order preparation time. External factors (carrier incidents, customs, holiday periods) may extend delivery.

Shipping Costs

The shipping cost is automatically calculated at checkout based on the delivery address and the chosen shipping method, and is always shown before completing the payment.

Tracking Your Order

As soon as your order leaves our warehouse, you will receive a shipping confirmation email with the tracking number and a link to check the delivery status.

Damaged, Incomplete, or Incorrect Orders

Please check your order as soon as you receive it. If it arrives damaged, incomplete, or with a different item than requested, please write to us at velora.ciclismo@gmail.com within a maximum of 48 hours from delivery, attaching photos of the product and packaging, to arrange a solution as soon as possible.

Change of Shipping Address

If you need to modify the delivery address, please contact us as soon as possible at velora.ciclismo@gmail.com. Once the order has been shipped, we cannot guarantee that the address change will be possible.